| Freight broker training should include the importance | | | | hasn't made his check call yet. You call again and this |
| of checking out the carrier, along with how to do it. | | | | time you get him. He says he was in the shower (for |
| But in the art of freight brokering, brokers/agents | | | | over 5 hours, right) and by the way, he needs an |
| have a tendency to forget this for whatever reason. | | | | advance. You are not in the habit of giving advances, |
| NEVER forget to do this no matter what the | | | | but you do it. The next morning you go through the |
| circumstance. Why? Ok, let's look at a little situation | | | | same thing except this time the driver is running 2 |
| here: You have just been handed a reefer load that | | | | hours late, he over slept but he can still make the |
| has to be loaded by 1pm and it's now 11 am. You | | | | delivery appointment. Fifteen minutes past delivery |
| have just about exhausted all of your available trucks | | | | time, the consignee is calling you to find out where |
| with no luck. Then all of a sudden a truck calls you | | | | his freight and your truck iare. Forty-five minutes |
| wanting the load. You send him your information, he | | | | later you are explaining to the consignee how the |
| sends you his, you work out the rate, and BAM... you | | | | driver misread the appointment time. YOU should |
| load the truck, mission accomplished. | | | | have taken the time to check out the carrier. Late |
| The next morning you call the driver to check on | | | | and missed appointments have been documented in |
| things and he doesn't answer. No big deal, you leave | | | | his carrier performance comments record. Proper |
| a voice mail. Four hours later and you still haven't | | | | freight broker training should include important |
| heard from the truck so you call back and leave | | | | scenarios like this. |
| another voice mail. It's now past noon and the driver | | | | |