| Using a light haulage or dedicated courier service is a | | | | know they're serious about their service. |
| useful option when you need to send unusual items | | | | Three: Look for Reviews About Their Service. |
| or consignments that the larger - and usually cheaper | | | | Reviews and Testimonials are important because |
| - courier services won't accept. Maybe the item | | | | they speak of the experiences previous customers |
| you're sending is too big or heavy for a company | | | | have had with the respective company. This gives |
| such as DHL to accept...or maybe you feel that the | | | | you, in turn, a good idea of how the light haulage or |
| item is too valuable or sensitive, and needs special | | | | courier business deals with its customers and their |
| attention. | | | | consignments. Make sure that these reviews are |
| And if it's purely business, nothing can actually | | | | bone-fide reviews - they should include the actual |
| measure up to the reliability of a dedicated light | | | | name of the company who gave the review, and it's |
| haulage or courier service in delivering your important | | | | wise to check either online or off that those |
| consignments. | | | | companies do actually exist. |
| When choosing a dedicated courier or light haulage | | | | Four: Check Insurance Policies. Life is full of surprises - |
| service, it's wise to do a quick check on them first, if | | | | and sometimes they're not the sort you'd choose - |
| you haven't used them before, to be certain that | | | | so you'll want to know that you are protected in the |
| you choose a reputable and competitively-priced | | | | event of an accident happening to your items. |
| company. So we've prepared several tested-and-true | | | | Regardless of whether it was the courier or light |
| pointers to look out for before you send your | | | | haulage service's fault or not, you need to check |
| package or consignment on its way. | | | | with them prior to using them that their insurance |
| One: Quality of the Company. It would greatly help to | | | | covers any damage to your goods. It's very rare |
| establish company integrity if they keep their | | | | that this is ever needed but it's good to know it's in |
| web-sites reasonably well updated - and if they even | | | | place. |
| have a web-site. Do they give full and comprehensive | | | | Five: Customer Interaction. Do you enjoy how the |
| contact details on their website? If there's just a | | | | company deals with their potential customers? When |
| mobile number and nothing else - no address or | | | | you call them are they helpful and courteous? Are |
| landline number - then that is not a good sign. | | | | they open to answering questions patiently and |
| Two: Check Customer Support Offered. There's | | | | politely, accepting comments and suggestions with a |
| always a time when something goes wrong. Either | | | | good grace? Those are some of the points to |
| the package was sent to the wrong location or, if | | | | consider because quality customer service is usually a |
| we're talking about international deliveries, was | | | | good indication that the company gives good service |
| boarded off the wrong plane. If this were to happen, | | | | all round. |
| you want to make sure that customer support is | | | | If a light haulage or courier company passes these |
| readily available to you. Look for a dedicated | | | | five 'tests' adequately, even if they are a small |
| customer hotline number or an online chat service | | | | company - you are almost certain to have found a |
| that caters to problems like this. That way, you | | | | winner! |