Airline Customer Service Careers

The US airline industry is gradually moving away fromLufthansa, and flag carriers as well as discount
all the bloodletting that brought about the bankruptcycarriers from dozens of countries from around the
of four major carriers over the past several yearsglobe.Discount Carriers - Some of the strongest
while at the same time marked the emergence ofcarriers in operation today are discount airlines. Two
many discount carriers into the forefront of theof the best are Southwest and JetBlue, both of
business. Indeed, the face of commercial aviation haswhich are expanding and are hiring on a regular basis.
changed dramatically over the past decade and itOther discount carriers include: Spirit, USA3000, and
now appears that the worst is behind us. This doesmany small more regional carriers.Regional Operators -
not mean that further layoffs and downsizings areWorking as "feeder" airlines for the big carriers,
not possible, but for the person seeking a customerregional operators include Colgan, Republic, Shuttle
service career in the aviation industry, the future hasAmerica, American Eagle, Comair, and Great Lakes.
brightened considerably.Customer serviceSome of these carriers are awash in cash with very
opportunities with the airlines includes the followingpromising futures.Charter Carriers - A few airlines fly
job titles: reservation agents, ramp agents, linechartered flights principally although some have
service technicians, customer service agents,scheduled flights too. Some of the more noted
baggage handlers, and various management positionscharter operators include: Miami Air, Xtra Airways,
including station manager, customer service manager,and Sun Country.Cargo Carriers -- Not every carrier
and airport operations manager. Similar job titles exist,moves people. Some carriers move goods,
but for the sake of brevity in using the term "airlinemerchandise, and equipment. Customer service jobs
customer service" I mean those ground personnelas sales agents and equipment handlers are an option
tasked with assisting customers as they get to andfor potential employees. Chief cargo companies
from their destinations.So, exactly who is hiring? Well,include: DHL, FEDEX, UPS, Emery Worldwide, and
on any given day just about everyone could be. TheAmerijet.Two recently launched carriers, EOS Airlines
turn over rate for customer service personnel can beand Maxjet Airways, went through a hiring surge
high, depending on the airline and the workingimmediately preceding their first flights in Autumn
conditions. To make it easier on you, the following is2005. As with any start up, long term career
a break down of the various airlines who hirepossibilities are a big question as most start ups
customer service agents. In most cases you willeventually fail.In all, the opportunities for you in the
work directly for the airline but in some cases aairline industry have improved. While pay for hourly
position may be with a vendor or for the airportworkers is generally low the benefits, including flight
authority itself.Legacy Carriers - American,privileges, are usually fairly good. In spite of
Continental, Delta, Northwest, United, and USAir alleverything, the airline industry remains a point of
qualify as legacy carriers. Simply defined these areinterest for so many people and with decreasing fuel
the carriers that helped the airline industry get itsprices and strength in the economy, the job market
start in the U.S. Out of the six listed, only Americanfor customer service personnel is on an
and Continental have avoided bankruptcy. Thus, aupswing.Copyright 2005 -- Matt Keegan is the
career with a legacy carrier can be a riskyproprietor of a flourishing article writing, web design,
proposition.Foreign Carriers - Many foreign carriers flyand marketing business based in North Carolina, USA.
in and out of the U.S. and are worth a look.He manages a number of sites including the
Depending on the carrier selected, you may beCorporate Flight Attendant Community and the
required to speak the language of the carrier'sAviation Employment Board. Please pay a visit to The
country in addition to speaking English. Chief carriersArticle Writer to examine selections from his
include: Air Canada, Mexicana, Air France, Britishcollection.
Airways, Japan Airlines, Korean Airlines, KLM,